RETURN POLICY
We want you to be delighted with your purchases from the Collector’s Edge Minerals, Inc. Please take up to 14-calendar days after the receipt of the specimen(s) to make your final purchase decision. If you decide to return any of the pieces you requested, please send us an email within the 14-calendar day decision period informing us of which specimen(s) you plan to ship back to us. Sorry, specimens may not be returned, if we do not hear from you during this 14-calendar day decision period.
When returning specimens to the Collector’s Edge:
1.Pack the specimen(s) carefully, utilizing the original packaging methods and materials
2.Please note that you are responsible for all shipping costs related to the return shipment of minerals to the Collector’s Edge.
3.We recommend that you insure the shipment for the full value of the specimens being returned. You are responsible for the full value of specimen(s) lost or damaged in the return shipment.
4.Make sure that the pieces are back to us within 10-calendar days after your email notice informing us that you are returning the specimen(s).
5.If the returned specimen(s) are received more than 10-calendar days after your email notice was received, a restocking charge of 20% of the net cost of the returned mineral specimen(s) may be applied.
The full net cost of returned mineral specimen(s) will be credited to your PayPal account or Credit Card in a timely fashion, when specimen(s) are received on-time and in good condition by the Collector’s Edge Minerals.
DAMAGED IN TRANSIT
Please email us immediately if any specimens arrive damaged in transit. This will enable us to work quickly and closely with you during the claims process. Please retain all original packaging and all pieces of the damaged/broken specimen.